Shipping & Returns

Shipping

Aotearoa NZ

  • Tracked delivery anywhere in NZ for $12 per order

  • Rural addresses add $5.70

  • Delivery takes 1–3 working days for urban areas, or 3–6 working days for rural

  • Orders are packed and sent from Wellington with care

Australia

  • Flat rate tracked shipping $25 per order

  • Delivery takes 3–7 working days for most cities or up to 10 for rural areas

Fulfilment

  • Orders are sent within 3 working days of presales closing

  • You’ll receive tracking details by email once your order is on the way

Returns and Exchanges

Each book is packed carefully and checked before sending. If your order arrives damaged or with an issue, please email callum@moemoeamedialab.com within 7 days of delivery and include a photo.

Because this is a small independent kaupapa, refunds or exchanges are only offered for damaged or lost items.

If you entered the wrong address, contact us as soon as possible before dispatch. Once tracking is live, we’re unable to change the address.

Need Help?

For bulk or kura orders, or any shipping questions, contact callum@moemoeamedialab.com.